Ordering Policy

Prices

Our prices are subject to change at any time. Unless specified otherwise, current charges for the order will only include those for products, shipping and handling, and applicable sales taxes (for shipments to locations within FL only). Despite our best efforts to keep our pricing information accurate, there may be rare occasions when our pricing is incorrect. We reserve the right to update our prices at any time. We also reserve the right to refuse orders from anyone. Quoted prices are valid for one week (7 days). For a price quote, email us at: sales@LuxuryFurnitureandLighting.com

Orders

Must be accompanied with at least a 50% deposit. The remaining balance is due when the merchandise is ready to be shipped. No C.O.D. accepted.

Shipping

Pre-paid by customer. No C.O.D. accepted

Returns

Defective Merchandise

In the unlikely event that you receive defective merchandise, you must receive a return goods authorization number from Luxury Furniture, and items must be returned within 10 days of receipt. If merchandise is returned without a return goods authorization number it will be refused or charged 25% re-stocking fee at the decision of Luxury Furniture. Merchandise must be returned and prepaid by the customer. Upon an evaluation by our authorized service technician we will, at our option, replace the product.

Non-Defective Merchandise

Where no error was made on our part, you must contact Luxury Furniture. We will, at our discretion, issue a returned goods authorization number. Merchandise returned with our permission, subject to our inspection, will be accepted for credit less a 25% restocking fee. Returned merchandise must be freight prepaid by the customer. All merchandise must be returned undamaged, unused, and in its original packaging. If merchandise is used or has been installed, Luxury Furniture will not authorize the return. If merchandise is accepted to be returned by Luxury Furniture after 7 days, then an in-store credit will be given, no cash refunds.

Custom Orders

Orders for custom made merchandise are non-cancelable and non-refundable.

Clearance Items/AS IS

Absolutely no returns accepted.

Cancellations

We will accept order cancellations within 5 days of the purchase date on most items sold by Luxury Furniture & Lighting. Orders cancelled or returned after the 5th day will be charged a cancellation and/or restocking fee equal to 25% of the total order. Orders for in-stock merchandise older that 90 days and accompanied with less than 50% deposit shall be voided. Deposit shall be forfeited.

Please measure your spaces

Luxury Furniture will not be liable nor accept cancellations on any orders because of issues with measurements. This includes failure to calculate space needed to assemble furniture or access into the home, hallways, or final destination of the product. We will not be liable for any additional costs that may be incurred for failure to measure properly.

Inspect Your Merchandise

When you receive an item that is shipped to you from a freight company whether it is being delivered to your location or to a freight terminal. Be sure to open the box or crate and inspect the merchandise thoroughly before accepting and signing for the delivery. We cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If you discover upon inspection that the merchandise is damaged, simply refuse to accept the delivery and we will replace that item at no additional cost to you once it has been returned to us from the freight company.

Residential Freight Deliveries

In most cases, the freight company used to deliver to a local terminal is not the same company that offers residential deliver. Therefore, when your merchandise arrives at the freight terminal, it is then transferred to a local delivery service. Companies that offer residential delivery have their own policies. In most cases where a residential delivery has been specified for large items we charge a flat $70.00 residential delivery fee which covers getting your merchandise delivered to your address. Residential delivery services are not necessarily responsible for taking items off their truck and bringing them into your home or garage. Some local delivery services may offer to do this for you at no charge, others may offer to do this for a fee, and others may not have the capability of off loading at all. Be prepared to deal with this when your shipment arrives or when you are called to schedule delivery.

Standard Deliveries

If you are in an area that we can provide white glove service (unpacking, assembly). All quotes received are for standard deliveries. A standard delivery is a first floor delivery and is for semi assembled furniture. If product is knock down or requires more than two men to deliver. There will be additional charges. So please specify in detail the level of difficulty to make delivery.

Airfare

Call us for approval for your air fare reimbursement. USA customers only. Air fare reimbursement policies are 5% of your purchase (up to $1200 per couple). These are only for purchases of over $10,000.00 USD.

Prices and availabilities are subject to change without notice.

For further questions regarding these policies, please Contact Us.

Telephone:

(888) 629-8763

Warehouse Address:

1320 Stirling Road, # 10B
Dania Beach, FL 33004

Mailing Address:

Luxury Furniture & Lighting
13762 W. State RD 84, #141
Davie, FL 33325